Cancellations & Refunds
Cancellations
TENN Designer hire does not offer refunds for cancelled orders, strictly a store credit only minus a small cancellation fee of $30. To be eligible for any store credit, cancellations must be made 30 days prior to the start date of your hire booking.
Credit notes due to cancellations are valid for 24 months (extension made 10.10.2024) and will expire if not used within that period. Once the credit note is used to make a new hire booking with TENN Designer hire, the sale is final and not subject to any changes or cancellations for a credit note (this includes where the item is not the correct fit).
For more information, please click here to view our Ts and Cs.
COVID-19
Orders cancelled due to COVID-19 are subject to the ordinary cancellation terms however the cancellation fee will be waived and no period of notice for the cancellation is required.
Postage Delays
Since COVID-19, Australia Post has experienced postage delays. TENN Designer hire is working hard to ship all bookings early to ensure on time delivery and cannot be held responsible for unforeseen delays. We completely the inconvenience caused by a delayed delivery and can offer you a refund minus postage ($29) or 110% store credit valid for 6 months once the item is back with us. Whichever is best for you!
Please fill out this form to cancel or amend your booking:
