Returns Request

Postal Bookings:To return your designer hire item after your hire, pop your garment back into the return post satchel provided and take it to your local post office or pop it into a YELLOW post box on the last day of your hire period or the first business day (if your hire period ends on a weekend).

Local pick up bookings: 

Your return is due not he last day of your hire period. Return your item to TENN Designer Dress Hire anytime on the last day of hire using our 24hr returns chute. 

Our address is unit 7/5 Activity Crescent, Molendinar, QLD. 

To use our any time returns chute: 

1. Scan the QR code and fill out the short returns form online. 

2. Pop your item into the chute. 

It's as easy as that! 

Issues with QR code? Click here to fill out our anytime returns

For Postal bookings: Please ship back or return to our store by 4pm on the first business day after your hire period. 

For Pick up bookings: Your item is still due to be returned on the last day of your hire. 

Doesn't fit quite right? Not a worry to return your garment early simply:

1. Contact us using the form below within 8 hours of receiving your item/s.

2. Place your item/s into the return satchel provided and take the parcel to your local post office or place in a YELLOW post box (same day as delivery to you).

3. Once your unworn item/s are delivered back to TENN Designer Dress Hire HQ, we will issue you a single-use credit note minus a $30 cancellation fee + shipping fees (please allow 24 hours from delivery). 

*The item must be unworn, in original condition with no additional signs of wear. 

For more information, please click here to view our Ts and Cs. Does not apply to clients who have tried on the item prior to hire